英文电话对话,恳请高手修改.
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英文电话对话,恳请高手修改.
DATE:03/28/2011
P:1
NAME:CHEN BIN .GUO BIAO
THE NONSTOP TALKER
A:Good morning,this is Fashion clothes customer service,how may I help you?
B:This is Lion Feuchtwanger,I want to return my jean,I just bought the jeans a couple of days ago,the size of jeans they do not fit me.Originally,I want to give my brother the jeans but he also can not wear the jeans.I discover that he has fatten recently…(hear the caller out initially)
A:Mr.Lion Feuchtwanger,pardon me for interrupting.Let me make sure I’m following you (Use caller’s name and pardon) you want to return your jeans.Is that right?(Ask closed-ended questions) if you want to return the jean which would be remained label and receipt that is our guideline.
B:I remember I did not take out them.Please,allow me a second let me just make sure.
A:sure,you can check the situation now or another time,as convenient as you want.
B:Fortunately,the whole things they are intact.
A:Mr.Lion Feuchtwanger,It’s good for you,You need to remain the bath label and receipt of jeans,and must return the jean within 2 weeks.(Summarize the action to be taken.)
B:I got that down,I will return it tomorrow.
A:our store opening on 8:00 am to 5:00 pm,you can come in at these times.
B:All right,I will be on time.
A:we appreciate that you are choosing our Fashion Clothes store and feel free to contact us anytime.(Close professionally)
B:Thanks,Good-bye.
A:Good-bye.
恳请高手把文章修改的好点,和指出不足之处,应该注意的地方.
DATE:03/28/2011
P:1
NAME:CHEN BIN .GUO BIAO
THE NONSTOP TALKER
A:Good morning,this is Fashion clothes customer service,how may I help you?
B:This is Lion Feuchtwanger,I want to return my jean,I just bought the jeans a couple of days ago,the size of jeans they do not fit me.Originally,I want to give my brother the jeans but he also can not wear the jeans.I discover that he has fatten recently…(hear the caller out initially)
A:Mr.Lion Feuchtwanger,pardon me for interrupting.Let me make sure I’m following you (Use caller’s name and pardon) you want to return your jeans.Is that right?(Ask closed-ended questions) if you want to return the jean which would be remained label and receipt that is our guideline.
B:I remember I did not take out them.Please,allow me a second let me just make sure.
A:sure,you can check the situation now or another time,as convenient as you want.
B:Fortunately,the whole things they are intact.
A:Mr.Lion Feuchtwanger,It’s good for you,You need to remain the bath label and receipt of jeans,and must return the jean within 2 weeks.(Summarize the action to be taken.)
B:I got that down,I will return it tomorrow.
A:our store opening on 8:00 am to 5:00 pm,you can come in at these times.
B:All right,I will be on time.
A:we appreciate that you are choosing our Fashion Clothes store and feel free to contact us anytime.(Close professionally)
B:Thanks,Good-bye.
A:Good-bye.
恳请高手把文章修改的好点,和指出不足之处,应该注意的地方.
DATE:03/28/2011
P:1
NAME:CHEN BIN .GUO BIAO
THE NONSTOP TALKER
A: Good morning, this is Fashion clothes customer service, May I help you?(不用how)
B: This is Lion Feuchtwanger, I want to return my jeans(根据他后面说的应该不是单数), I just bought the jeans a couple of days ago, the size of the (特指)jeans (they去掉 重复了) do not fit me. Originally, I wanted(当时的想法,用过去时态) to give my brother the jeans but neither could he the jeans.(否定句,"也不"的表达形式) I find(发现 discover这个词一般用于表示比较重大的发现) that he has fatten recently…(Listen to the caller initially)
A: Mr. Lion Feuchtwanger, I'm sorry for my interrupting. (感觉这个更轻松)Let me make sure I’m following you (Use caller’s name and pardon) you want to return your jeans. Is that right? (Ask closed-ended questions) if you want to return the jeans,you would remain the jeans' label and receipt. That is our guideline.(感觉原来的句子让人有点看不懂)
B: I remember I did not take them out.(代词放中间) Please, allow me a second to make sure.(避免啰嗦)
A: sure, you can check it (用it代替了事,situation好中文)now or another time, as long as you are convenient.(只要你方便)
B: Fortunately, the whole things they are intact.
A: Mr. Lion Feuchtwanger, It’s good for you, You need to remain both the label (是不是both?bath label 洗澡标签,没这东西吧)and the receipt of the jeans, and (must去掉没必要)return the jean within 2 weeks.(Summarize the action to be taken.)
B: I got that down, I will return it tomorrow.
A: our business time (改为营业时间比较好)is from 8:00 am to 5:00 pm, you can come during it(在此期间).
B: All right, I will be on time.
A: Appreciate for choosing our Fashion Clothes store.(这样表达会口语化点).(and去掉,前后2个主语不一致) Feel free to contact us anytime.(Close professionally)
B: Thanks, Good-bye.
A: Good-bye.
P:1
NAME:CHEN BIN .GUO BIAO
THE NONSTOP TALKER
A: Good morning, this is Fashion clothes customer service, May I help you?(不用how)
B: This is Lion Feuchtwanger, I want to return my jeans(根据他后面说的应该不是单数), I just bought the jeans a couple of days ago, the size of the (特指)jeans (they去掉 重复了) do not fit me. Originally, I wanted(当时的想法,用过去时态) to give my brother the jeans but neither could he the jeans.(否定句,"也不"的表达形式) I find(发现 discover这个词一般用于表示比较重大的发现) that he has fatten recently…(Listen to the caller initially)
A: Mr. Lion Feuchtwanger, I'm sorry for my interrupting. (感觉这个更轻松)Let me make sure I’m following you (Use caller’s name and pardon) you want to return your jeans. Is that right? (Ask closed-ended questions) if you want to return the jeans,you would remain the jeans' label and receipt. That is our guideline.(感觉原来的句子让人有点看不懂)
B: I remember I did not take them out.(代词放中间) Please, allow me a second to make sure.(避免啰嗦)
A: sure, you can check it (用it代替了事,situation好中文)now or another time, as long as you are convenient.(只要你方便)
B: Fortunately, the whole things they are intact.
A: Mr. Lion Feuchtwanger, It’s good for you, You need to remain both the label (是不是both?bath label 洗澡标签,没这东西吧)and the receipt of the jeans, and (must去掉没必要)return the jean within 2 weeks.(Summarize the action to be taken.)
B: I got that down, I will return it tomorrow.
A: our business time (改为营业时间比较好)is from 8:00 am to 5:00 pm, you can come during it(在此期间).
B: All right, I will be on time.
A: Appreciate for choosing our Fashion Clothes store.(这样表达会口语化点).(and去掉,前后2个主语不一致) Feel free to contact us anytime.(Close professionally)
B: Thanks, Good-bye.
A: Good-bye.