英语翻译Responsibilities:-Handle customer enquiries in a timely

来源：学生作业帮编辑：大师作文网作业帮分类：综合作业时间：2024/11/14 07:55:18

英语翻译
Responsibilities:
-Handle customer enquiries in a timely manner in a call centre environment
-Follow-up on customer enquires,fault cases and complaints to assure action
-Communicate with customers and inter-departments to assure actions when necessary
-Identify,investigate and resolve customers' issues
-Prepare correspondence and Call Centre activities related reports
-Shift duty is required,includes Sundays &public Holidays
Requirements:
-College graduate or above
-Customer oriented & interested in dealing with people at all levels
-Good command of both spoken and written English & Chinese
-Good spoken Putonghua is an advantage
-Pleasant,mature,independent and able to work under pressure
-Good inter-personal and communication skills
-Shift duty is required
-Telecom Industry experience is preference

职责：
处理客户查询,及时在呼叫中心环境
后续对客户查询,故障案件和投诉,以确保行动
与客户沟通和跨部门,以确保在必要时采取行动
识别,调查和解决客户的问题
备战通信和呼叫中心有关的活动的报告
值班需要,包括星期日及公众假期
要求：
大学毕业或以上
顾客导向与兴趣在处理人民在各级
良好的指挥都以口头和书面英文
好讲普通话是一种优势
舒适,成熟,独立和能够在压力下工作
良好的人际和沟通技巧
移的职责是要求
电信行业经验的优先

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