短篇英文阅读理解,短文如下The ability to communicate well is essential fo

短篇英文阅读理解,
短文如下
The ability to communicate well is essential for executives who supervise empoloyee,First of all,executives must be clear about what is requires.If not,the employee will be able to follow their instructions.Second,managers must show respect and confidence in the employee's ability to doa good job.Otherwise,the employee may feel resentful or may lower his or her own standards.Next,executives should listen to the experienced employeewho actually doing the job; they may have cogent insights.If a problem does occur,it should be dealt with immdediately and in person rather than in writing.This way any confusion about the job or the instruction can be quickly corrected,and the problem can be forgotten.Lastly,because communication must go two ways,executives should encourage their staff to develop their own communication skills.
1 How would you desciribe the author's attitude towards employees who make mistake"
A:unforgiving
B:careless
C:practical
D friendly
2:based on the passage,why does the author suggest the personal contact ratther than written contact
A:It is efficient and will avoid additional misunderstanding
B:It is friendier and does not require time to write
C:Employees will not defy a supervisor face to face
D:It is easier to forget the confusion aboutthe jod

1.D If a problem does occur,it should be dealt with immdediately ...
2.A any confusion about the job or the instruction can be quickly corrected